15 posts posts tagged with "update"

Thank you for using CYZY SPACE.
We have received reports from customers using the basic plan (small rooms, standard rooms) and custom server plan that in specific environments, "the screen turns completely white and becomes unviewable when entering a room or sharing the screen."

We have confirmed that this issue occurs in the following environments:

• Google Chrome (128.0.6613.85, etc.) on Windows/Mac
• Microsoft Edge (128.0.2739.42, etc.) on Windows/Mac
• Google Chrome (128.0.6613.99, etc.) on Android

(This issue has not been confirmed on FireFox or iOS)

Cause

• It is believed to be due to a bug in the browser engine.

Solution

• Update to the latest version
  • We have confirmed that updating Google Chrome to the latest version resolves the issue on both Windows and Mac (as of 8/29).
• Try using a different browser that does not have this issue, such as FireFox
  • Although it is not a recommended environment for Android, we have confirmed that it can be viewed on FireFox.

We apologize for any inconvenience caused to affected customers and appreciate your understanding.

Thank you for using CYZY SPACE.
We have updated the following scenes on the server (cyzy.io) for customers on the basic plan:

• Booth x2 + Presentation Room
• Booth x4

【Changes】

• You can now change the skybox (360-degree) image outside the window.

To use the updated scenes, you need to reselect the scene from the management screen or the VR space UI.
For instructions on how to change the scene, please refer to here.

Also, if the scene is changed, the skybox (360-degree) image of the scene may be changed to another image.
You can set the default skybox image of the scene by pressing "Reset to Default" below.

For a list of scenes, please refer to Space Design List (PDF)

Thank you for using CYZY SPACE.
We have made the following changes to the servers for basic plan customers (cyzy.io).

Details of the change

• Minor fixes and optimizations have been made to the "Workplace" scene.

For a list of scenes, please refer to the Space Design List (PDF).

Thank you for using CYZY SPACE.
Due to the upgrade of CYZY SPACE on March 4, the domain of the "Invitation URL" displayed in the "Room Settings" on the management screen has been changed.

• Before: https://cyzy.cz/(room ID)
• After: https://cyzy.io/(room ID)

Currently, we are redirecting the old domain as a transitional measure,
but the redirect will be terminated sequentially from early May.

If you are using the cyzy.cz domain in your links, please use the cyzy.io domain from now on.

Thank you for using CYZY SPACE.
We will be upgrading the servers for basic plan customers (cyzy.io) as follows.

Target Servers​

• (For basic plan customers)
  • https://cyzy.io/
  • https://app.cyzyspace.io/ (CYZY SPACE management screen)
• (For dedicated server customers)
  • Scheduled to be implemented individually in March

Implementation Date​

March 4, 2024, from 7:00 AM to 12:00 PM
→ Completed at 3:00 PM

The implementation may be extended or postponed due to unforeseen circumstances.
Please be aware of this in advance.

Expected Impact​

During the work, it is expected that you will still be able to view the space, but there may be temporary connectivity issues.
Also, any changes made during the work will not be carried over after the new server migration.

It is recommended not to make any changes around the implementation date,
for about one day before and after to avoid any instability.

Changes​

• Migration to the new version (Community Edition) of the VR space server (Hubs cloud)
• Minimal UI changes are expected
• The URL shortening mechanism will be discontinued
• Current URLs and settings will remain usable after the migration

We apologize for any inconvenience and appreciate your understanding.

Thank you for using CYZY SPACE.
We have made the following changes to the servers for basic plan customers (cyzy.io).

Details of the change

• Minor fixes and optimizations have been made to the "Booth x2 + Presentation Room" scene.

For a list of scenes, please refer to the Space Design List (PDF).

Thank you for using CYZY SPACE.
We have made the following changes to the servers for basic plan customers (cyzy.io).

Details of the change

• The scene "Hall" has been lightened and optimized.

For a list of scenes, please see Space Design List (PDF).

Thank you for using CYZY SPACE.
We have made the following changes on the server (cyzy.io) for customers on the basic plan.

【Changes】

You can now set the third-person view as the default in the management screen > room settings.
If the checkbox is ON, you will enter the room in third-person view.

Thank you for using CYZY SPACE.
We have made the following changes to the servers for customers on the basic plan (cyzy.io).

【Changes】

• Fixed an issue where not all avatar candidates were displayed in the avatar selection under the avatar bot (AI concierge) settings in the management screen.
• Made minor adjustments to the image settings screen in the management screen.

Thank you for using CYZY SPACE.
We have made the following changes to the servers for customers on the basic plan (cyzy.io).

【Changes】

• Added new features and optimizations to the "Mall" scene.

For a list of scenes, please refer to the Space Design List (PDF).