【Resolved】 Issue of Screen Turning Completely White in Specific Environments (2024-08-29)

important

[Updated on 2024/10/10]
This issue has been resolved.
Updating to the latest version of Google Chrome/Microsoft Edge on both Windows and Mac will resolve the issue.

Thank you for using CYZY SPACE.
We have received reports from customers using the basic plan (small rooms, standard rooms) and custom server plan that in specific environments, "the screen turns completely white and becomes unviewable when entering a room or sharing the screen."

We have confirmed that this issue occurs in the following environments:

• Google Chrome (128.0.6613.85, etc.) on Windows/Mac
• Microsoft Edge (128.0.2739.42, etc.) on Windows/Mac
• Google Chrome (128.0.6613.99, etc.) on Android

(This issue has not been confirmed on FireFox or iOS)

Cause

• It is believed to be due to a bug in the browser engine.

Solution

• Update to the latest version
  • We have confirmed that updating Google Chrome to the latest version resolves the issue on both Windows and Mac (as of 8/29).
• Try using a different browser that does not have this issue, such as FireFox
  • Although it is not a recommended environment for Android, we have confirmed that it can be viewed on FireFox.

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We apologize for any inconvenience caused to affected customers and appreciate your understanding.